Frequently Asked Questions:


1) Which repairs are offered?

2) What are the costs of a repair for a specific module/ECU?

3) How long does a repair take?

4) How do I request a repair?
  
5) What if my control unit/module is found not to be defect?

6) What if my control unit/module can not be repaired?

7) What is the guarantee on repairs?

8) How can I determine where the problem is in the car control system?

9) Do I need to have the module/ECU re-programmed after repair?


10) Can you repair modules from car manufactures other than those named on the website?

11) How can I be confident that you offer a good and reliable service?

12) How can I make a complaint if I am dissatisfied with the service or the results?

 


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1) Which repairs are offered?
As you can see on the website we offer many different repairs, the most important of which are discussed below.

1a) Can you repair my cruise control unit?
We can diagnose and repair nearly all cruise control systems from 1975-2000. Many of the systems offered for repair are from the following car manufacturers; Mercedes, Audi, VW, Saab, (Land) Rover, Ford, Rolls Royce en Jaguar. VDO and Hella are the main suppliers for these makes.


1b) Can you repair my ABS module and/or the pump?
We can repair many different types of ABS and pump modules, many that are offered for repair come from the following makes; Audi, VW, BMW, Mercedes, Land Rover, Porsche, Jaguar, Opel, etc. We repair nearly all makes of ABS systems e.g. Bosch, ATE, Kelsey Hayes, etc. We often see that ABS modules fail after about 8-12 years depending on the use of the car. The pumps can also fail especially on cars that are driven hard and where the pump is often activated. We can make a diagnosis for the most common types of ABS modules if you’re not exactly sure where the problem lies. Many of the common problems are no communication with the ABS module and/or wheel sensors. Pump problems are often caused by the pump motor control failure (error V64, 01276 en C1401 among others). In general we can solve all of these problems and we have the most common ABS modules and pumps in stock so that we are in a position to help you quickly and efficiently.


1c) Can you repair my diesel pump?
Problems with these pumps are usually caused by a defect in the electronic control module. The car either stops suddenly or will not start. We can repair the electronic modules for most of the common diesel pumps from Bosch en Isuzu.

2) What are the total costs for a repair to a module/ECU?
In principle we have fixed repair tariffs depending on the type of module offered for repair. If an attempt has already been made to repair the module then the costs can be higher due to more time or extra components that are required to complete the repair. If required we can do an emergency repair at extra cost. In this case the module will be repaired within 1-2 hours (depending on the type and problem) or replaced from stock. Once you have completed a repair request form we will send you a quote for the repair costs within one working day. Modules that are not in our fixed program can be offered for repair. We will send you a quote for repair costs after an investigation. The send-/investigation- and administration costs will always be charged. 

The charge for shipping-/investigation- and administration costs in The Netherlands is typically 45euro, only if the module is heavier or more complex than normal will this be more. For the other EU countries this is 50 euro. Please enquire for the charge for countries outside of the EU.

3) How long does a repair take?
Normally we repair modules within 24 hours but we strive to have the repairs finished on the same day the module arrives. This is very dependant on our work load and the time the post is deliverd. If required we can offer an urgent repair service at an extra charge. We will then give your repair priority; however, you are required to make an appointment via telephone. Urgent repairs take approximately 1-2 hours depending on the type of module and the problem. We can deliver many types of modules from stock.

4) How do I request a repair?
The easiest way is to send the module via the post. We have good experience with TNT and UPS in The Netherlands. The package is normally delivered the next day. Registered post is not delivered on Saturday but on Monday and UPS only delivers on weekdays. In Belgium we have good experiences with UPS and normally they deliver the next day.

Of course it is also possible to drop the module off yourself at our address (see contact page) for an emergency repair after making an appointment via telephone. In this case the module needs to be dropped off; we do not remove or replace modules in cars.

5) What if my control unit/module is found not to be defect?
If it appears that, after testing, your control unit/module is 100% in order then you only have to pay 30 euro (excl send and administration costs) for the investigation. If we deviate from this you will be informed upfront.

6) What if my controle unit/module cannot be repared?
In this case you will only need to pay the shipping/investigation- and administration costs. 

7) What is the guarantee on repairs?
We give one year guarantee on all our products and repairs unless other agreements have been made.

8) How can I determine where the problem is in the car control system?
In some cases we can help with the diagnosis, especially for cruise control and ABS systems.
 
For cruise control systems we offer a diagnostic service if your not sure where the problem lies. We help you to analyze the measurement results to localize the fault. We charge 60 euro for this service.
 
We can also offer this service for some other car control systems, e.g. ABS and idle running. For this service you will need to make an appointment and visit us. Often it is sufficient for us, if there is an accurate description of the problem and symptoms in the repair request form, to indicate where the problem lies. Higher diagnostic charges may apply for more complex control systems, please enquire beforehand. 

9) Do I need to have the module/ECU re-programmed after repair?
In principle we repair your own module, the advantage here is that the unit does not need to be re-programmed. Also, when programming is not required, we deliver new modules from stock so that you are helped quickly and efficiently.

10) Can you repair modules from car manufactures other than those named on the website?
Car electronic systems can often be repaired and we are constantly expanding our service, driven by our customers. When customers approach us with problems with specific car electronic systems we are triggered to investigate. When we can offer a repair service to a customer at an acceptable price it is added to our program. Please continue to approach us with all you car electronic systems problems and questions.

11) How can I be confident that you offer a good and reliable service?
It is important to us to be able to offer a good and reliable service and that our customers are satisfied. On our customer feedback link you can read a number of unsolicited reactions from our customers. We are also noted on several forums and you can request information from the Chamber of Commerce quoting number 17212088. You can also Google us using our company name and undoubtedly you will find numerous reactions.

12) How can I make a complaint if I am dissatisfied with the service or the results?
If you are dissatisfied about the repair or the service please contact us directly so that we can find a solution for you.












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